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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q149-Q154):

NEW QUESTION # 149
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)

A. Open
B. Closed Skipped
C. New
D. Work In Progress
E. Pending

Answer: A,B,D,E

NEW QUESTION # 150
When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)

A. Entitlements
B. Icons
C. Flows and Subflows
D. Sets of Variables

Answer: C,D

NEW QUESTION # 151
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?

A. Change Management
B. Fulfillment Management
C. Configuration Management
D. Release Management
E. Catalog Management

Answer: A

NEW QUESTION # 152
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.

A. False
B. True

Answer: A

Explanation:
No such validation is done in the OOTB implementation.

NEW QUESTION # 153
Which three types of prices can the system administrator set for an organization's products? (Choose three.)

A. Standard prices
B. Sales prices
C. Product prices
D. Discount prices
E. List prices

Answer: A,D,E

NEW QUESTION # 154
......

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